Sales Policy

Effective Date: December 13, 2024

Introduction

Welcome to Jorix Luxury Boutique. As a premium destination for luxury goods, our mission is to provide an exceptional shopping experience for all our customers. This Sales Policy outlines the terms under which we offer our products for sale through our website and physical stores. It is important that you carefully review the details below before making any purchase from our store.

1. Product Information

We make every effort to ensure the products listed on our website are described as accurately as possible. However, we cannot guarantee that all product details, including color, texture, or design, are entirely accurate, as some variations may occur due to factors such as lighting, screen resolution, and monitor settings.

Our collection includes luxury watches, jewelry, and accessories from globally renowned brands, along with exclusive limited-edition and bespoke items. Every item in our boutique has been carefully selected for its craftsmanship and uniqueness. Pricing for these items reflects the quality, rarity, and exclusivity of the product.

2. Ordering Process

To place an order, follow the steps outlined on our website:

  1. Select the product you wish to purchase and click “Add to Cart.”
  2. Review your cart and proceed to checkout.
  3. Provide billing and shipping information.
  4. Choose a payment method and confirm your order.
  5. Upon successful payment, you will receive an order confirmation email with your purchase details.

Once we receive your order, we will process it and provide you with tracking details if the order is eligible for shipping.

3. Payment Methods

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfer (for high-value transactions)
  • Other payment methods may be available depending on your location.

Please ensure that all payment information provided is accurate to avoid delays in processing.

4. Shipping and Delivery

Jorix Luxury Boutique offers both domestic and international shipping. Shipping rates depend on your location, the weight of your order, and the shipping method chosen.

  • Domestic Shipping: Orders within the same country typically arrive within 5-7 business days.
  • International Shipping: Delivery times vary by country and may take 7-14 business days.

Please note that customs duties, taxes, or other import charges may apply for international orders. These charges are the responsibility of the customer.

5. Pricing and Taxes

All product prices are listed in USD unless otherwise indicated. Prices may be subject to change without notice. Applicable taxes will be calculated at checkout based on the billing address provided.

6. Returns, Exchanges, and Refunds

For detailed information on our returns, exchanges, and refund processes, please refer to our Refund and Returns Policy. Our policy is designed to ensure a seamless and transparent experience for all of our customers.

7. Product Warranty

We offer a warranty on many of our products, including watches and fine jewelry. This warranty covers defects in materials and workmanship but does not cover damage caused by misuse, accidental damage, or normal wear and tear.

8. Customer Support

If you have any questions regarding your purchase or need assistance, our customer service team is available through email at support@jorixluxury.com or by phone at (123) 456-7890. We strive to respond to all inquiries within 24 hours.