Refund and Returns Policy
Effective Date: December 13, 2024
Introduction
At Jorix Luxury Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a refund or exchange under the terms outlined below. Please read our Refund and Returns Policy carefully to understand your rights and the process for returning or exchanging items purchased from us.
1. Return Eligibility
1.1 Timeframe: You have 30 days from the date of purchase (whether in-store or online) to return or exchange your item. If the 30-day period has passed, we are unable to offer a refund or exchange.
1.2 Condition of Items: To be eligible for a return or exchange, the item must be unused, undamaged, and in its original condition. All original packaging, tags, and certificates of authenticity must be included. If the item has been worn, altered, or damaged, it will not be eligible for return.
1.3 Proof of Purchase: A valid proof of purchase (receipt, order number, or email confirmation) is required for processing returns and exchanges.
2. Non-Returnable Items
The following items are non-returnable:
- Personalized or custom-made items (including engraved jewelry or watches).
- Intimate items such as certain jewelry, fragrances, and skincare products (if unsealed or opened).
- Gift cards or vouchers.
- Items purchased as final sale or on special promotion.
3. Return Process
3.1 Online Returns: To initiate a return, please contact our customer service team via email at support@jorixboutique.com or by phone at +1 (800) 123-4567. Our team will guide you through the return process and provide you with a return shipping label.
3.2 In-Store Returns: If you made your purchase in-store, you can return your item to any of our physical boutique locations within 30 days of purchase. Our store staff will assist you with your return or exchange.
3.3 Return Shipping: For online returns, customers are responsible for return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Refunds and Exchanges
4.1 Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method, and you will receive confirmation via email. Please allow 5–7 business days for the refund to reflect in your account, depending on your payment provider.
4.2 Exchanges: If you would like to exchange an item for a different product, we can assist you in finding a replacement. In-store exchanges can be completed at any boutique location, while online exchanges may require additional shipping charges.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will offer a replacement, repair, or full refund based on the nature of the issue. In the event of an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
6. Terms and Conditions
- Returns must be requested within 30 days of purchase.
- Items must be returned in their original condition with packaging, tags, and documentation.
- The item must not have been used or altered.
- All refunds will be processed to the original payment method.
7. Changes to This Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be communicated through our website and will take effect from the updated date.